Return and Refund Policy

At CaobaDeals, we want you to be completely satisfied with your purchase. If you're not satisfied for any reason, we offer a hassle-free 30-day return policy on eligible items.

Eligibility
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Certain items, such as perishable goods, gift cards, and downloadable software, are exempt from being returned.

Initiating a Return
To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us via email, phone, or live chat. We'll guide you through the return process and provide you with a return authorization and shipping instructions.

Refund Process
Once we receive your returned item and inspect it, we'll process your refund within [number of days]. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable, and you'll be responsible for return shipping fees unless the return is due to a mistake on our part or a defective item.

Exchanges
If you need to exchange an item for a different size, color, or model, please contact us to arrange the exchange process. The item must be unused and in its original packaging to be eligible for an exchange.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll work quickly to resolve the issue and provide you with a replacement or refund, depending on the situation.

Contact Us
If you have any questions or need assistance with your return or refund, please don't hesitate to reach out to our customer support team. We're here to help and ensure your satisfaction with CaobaDeals.

Thank you for shopping with us!